1) Definitions

• Platform/Website: Truspark and all its digital interfaces and services.
• Visitor: Any person browsing the website without signing in.
• Client: Any person submitting a consultation request or booking a session.
• Advisor: An approved user who provides consultation services via the platform.
• Consultation: A booked session/appointment, default duration is one hour unless stated otherwise.

2) Acceptance of Terms

By using the platform, creating an account, submitting a consultation request, or accepting one, you agree to these Terms and any related policies published within the platform.

3) Eligibility & Compliance

• You must have legal capacity to use the services under the laws applicable to you.
• You agree not to use the platform for any unlawful, abusive, or fraudulent activity.
• We may request additional information for identity verification when necessary.

4) Account Registration & Data Accuracy

• You are responsible for the accuracy of the information you provide.
• You are responsible for maintaining the confidentiality of your login credentials.
• Any unauthorized access attempt or credential sharing may result in suspension.

5) Prohibited Content & Conduct

• No abusive, defamatory, privacy-violating, or IP-infringing content is allowed.
• No spam, data scraping, booking manipulation, or circumvention of platform systems.
• No reselling of services or off-platform diversion to bypass platform rules.

6) Service Nature & Limitation of Liability

7) Bookings & Appointments (Clients)

• Appointments can be booked only within the advisor’s available time slots.
• Booking may be limited to a defined window (e.g., two weeks) based on platform settings.
• Once booked, the selected slot may be removed from availability to prevent conflicts.
• No new consultation can be requested if the advisor is Offline.

8) Services & Availability (Advisors)

• Advisors must set services and pricing within the allowed range per service.
• Prices are set in USD, by default per hour.
• Availability should be set on the hour (minutes = 00) unless the platform allows otherwise.
• An advisor may not be listed if services or availability are not configured.

9) Meeting Links & Communications

• An advisor may add a meeting link (Zoom/Google Meet/Teams, etc.).
• Links leading to harmful content or attempts to collect sensitive data are prohibited.
• Any payment exchange or sensitive data sharing outside approved channels is solely the parties’ responsibility.

10) Ratings & Reviews

• Clients may rate consultations based on genuine experience.
• No rating manipulation, fake reviews, or coercion of clients.
• Ratings may influence search ranking and visibility.

11) Email Updates & Account Activation

• Changing an email may temporarily restrict the account until the new email is verified.
• Users are responsible for accessing their email and completing verification steps.

12) Privacy & Data

• We process your data to operate, improve, and secure the platform and comply with legal obligations.
• No data harvesting or marketing use of user data without explicit consent.
• We may retain logs for security, operational purposes, and abuse investigations.

13) Intellectual Property

• All platform rights, trademarks, designs, and code are owned by Truspark or its licensors.
• No copying, redistribution, reverse engineering, or exploitation without permission.

14) Suspension & Termination

15) Changes to These Terms

We may update these Terms at any time. Continued use after updates are posted constitutes acceptance. When new features are introduced, users may be notified via the registered email.

16) Support & Contact

For questions or issues, please contact us via the website contact form or official support channels.